The complete marketing glossary

Your go-to reference for social media, digital marketing and advertising terminology. Explained in plain English.

A

A/B Testing

Comparing two versions of an ad, email or page to see which performs better.

Algorithm

The rules social media platforms use to decide what content to show users.

Analytics

Data and statistics that measure the performance of your marketing efforts.

B

Backlink

A link from another website pointing to yours, which helps improve your SEO ranking.

Bounce Rate

The percentage of visitors who leave your site after viewing only one page.

Brand Awareness

How familiar your target audience is with your brand and what it stands for.

C

CPC (Cost Per Click)

The amount you pay each time someone clicks on your paid ad.

CTA (Call to Action)

A prompt that encourages users to take a specific action, like "Buy Now" or "Sign Up".

Conversion Rate

The percentage of visitors who complete a desired action.

Content Calendar

A schedule planning what content to publish, when, and on which platforms.

E

Engagement Rate

The percentage of your audience that interacts with your content (likes, comments, shares).

ESP (Email Service Provider)

Software used to send and manage email campaigns (e.g. Mailchimp, Klaviyo).

H

Hashtag

A word or phrase preceded by # used to categorise content and improve discoverability.

I

Impressions

The number of times your content is displayed, regardless of whether it was clicked.

Influencer Marketing

Partnering with individuals who have a large following to promote your brand.

K

KPI (Key Performance Indicator)

A measurable value that shows how effectively you are achieving business objectives.

Keyword

A word or phrase that users type into search engines; targeted in SEO and PPC.

O

Organic Reach

The number of people who see your content without paid promotion.

R

ROAS (Return on Ad Spend)

Revenue generated for every dollar spent on advertising.

Retargeting

Showing ads to people who have previously visited your website or interacted with your content.

S

SEO (Search Engine Optimisation)

The practice of improving your website to rank higher in search engine results.

Social Proof

Evidence that others trust and use your product, such as reviews, testimonials and follower counts.

U

UGC (User-Generated Content)

Content created by real people (not brands), often used in ads to appear authentic.

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